Guest Relations
April 27th, 2010 | Lenny Nash

All bets are on Macau hotels

27 Apr, 2010 By: Lenny Nash, Jonathan Barsky Hotel and Motel Management

Last year, Macau overtook the Las Vegas Strip as the world’s No. 1 gaming revenue market. But how are casino hotels in Macau handling this growth? Can they keep up with new competitors in Asia and how do they compare to legendary Las Vegas?

While major casinos in Las Vegas have been hit hard by weak consumer spending and sharply declining hotel rates, Asian gambling has started to grow again. As Asia surges out of the Great Recession, hotels in Macau and the Asia Pacific region lead the world in terms of occupancy recovery with double-digit growth. Known worldwide as the “Monte Carlo of the Orient,” Macau is Asia’s largest destination for gambling and now takes in more gambling revenue than Las Vegas. One big factor is location—there are more than one billion potential gamers within a two-hour flight of Macau. Macau is also the only location in China with legalized gaming.

But what is the guest perception of Macau’s casino hotels? The following table provides scores based on guest perceptions of the top 10 casino hotels in Macau and Las Vegas.

Las Vegas has earned a global reputation for its lavish casino resorts. New properties such as Encore and The Palazzo have taken the Las Vegas guest experience to the next level. But Macau is keeping up. New casinos in Macau are attracting gamblers from all over the world. From a facelift of the historical Lisboa to the posh Mandarin Oriental, Macau, casinos are now neck and neck with Las Vegas in terms of overall customer satisfaction. In fact, the top 10 Macau casino hotels received higher scores for rooms and cleanliness. Conversely, guests rated Las Vegas higher in service, location and value.

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