Gail Lyman

Learner-centered education targets training methods to the audience to make sure the message gets through.

Some of the best time spent in a training program may not have anything to do with instructing new associates on how to clean a guestroom or run the front desk. It's the time spent introducing, teaching and reinforcing your corporate soul.

Some of the best time spent in a training program may not have anything to do with instructing new associates on how to clean a guestroom or run the front desk. It's the time spent introducing, teaching and reinforcing your corporate soul.