Guest Relations

Ten tips to keep loyal guests

16 Dec, 2011

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Zeal Coaching's Caroline Cooper shares ten tips for retaining loyal hotel guests with ehotelier.com. From great first impressions to lasting final impressions, Cooper offers simple ways hoteliers can get the basics right when it comes to guest retention. This comprehensive list includes everything from social media tips to how to ask for feedback.

In summary:

• Last impressions
• Keep in touch
• Reward their loyalty with exclusive deals
• Understand your guests' needs
• Ask for feedback
• Remember them
• Get the basics right
• Train your staff
• Know your competition
• Wow your guest

Topic : Guest satisfaction, Customer service
External Source : ehotelier.com