Hilton Huanying launches in 13 countries

Hilton Hotels & Resorts has rolled out Hilton Huanying, the new Hilton Worldwide welcome program for Chinese travelers at 51 participating properties in 13 countries worldwide, with a global unveiling at Hilton San Francisco Union Square.

Taking its name from the Chinese word for “welcome,” Hilton Huanying enables travelers, agents and tour operators to book participating hotels with confidence, knowing the hotels will meet cultural needs and expectations of Chinese travelers. Initially launched by Hilton Hotels & Resorts, the program is available for all Hilton Worldwide hotels prepared to deliver Hilton Huanying service standards.

Through the program, Chinese travelers will find familiar comforts in three key touch points of the on-property experience – arrival, guest room and Breakfast at Hilton. Elements of the Hilton Huanying experience include a front desk Team Member fluent in Mandarin; guest room amenities such as a selection of Chinese teas and teakettles, slippers, and a dedicated television channel with Chinese programming; and breakfast items including congee, dim sum, and fried rice and noodles.