Hilton Melbourne-Rialto wins Connie Award2 Apr, 2009 Hotel and Motel Management
New Orleans, LA (March, 2009) Hilton Hotels Corporation has announced that the Hilton Melbourne Rialto Place owned and managed by Expotel Hospitality Services, is the recipient of the 2008 Connie Award for Best Overall Performance. This is the highest honor bestowed by Hilton annually. Each year, only three of the approximately 290 Hiltons in the United States, Canada, Mexico, South America, Central America and the Caribbean receive the Connie Award.
The Connie Award, named in honor of Hilton’s founder Conrad Hilton, is based on three key components, including: guest scores rating service levels, guest scores rating the quality of the hotel’s physical accommodations and quality assurance audits measuring cleanliness, condition and brand standard compliance.
Don Breckenridge, General Manager of the Hotel, said receiving the award was a surprise. “We knew we had a phenomenal year and ranked at the top of each of the many performance indicators that we’re judged by, but other hotels also had a lot of success in 2008 and the competition for Hilton’s ultimate recognition is very stiff. Winning a Connie is never something you assume”. Breckenridge went on to say, “This award is a testament to the extensive capital resources we have invested in the hotel during the last three years. But more importantly, it tells our incredible team that their dedication to exceeding every guest’s expectations has resulted in the highest level of satisfaction at any Hilton. I am extremely proud of their efforts and results”.
“As with all of our hotels, we always want to surpass benchmarks set forth by the brand, in this case, it was a matter of how far we can exceed expectations. Our Hilton Melbourne – Rialto Hotel have achieved the highest possible result and recognition from the brand and we are proud of their achievements,” added Jeff Iavarone, Vice President Marketing, E-Commerce and Sales for Expotel Hospitality Services.
The Hilton Melbourne Rialto Place is a 237 room, full service, luxury hotel located in the heart of Melbourne. The hotel recently completed a $10 million dollar renovation and features 33 Suites and a Concierge floor for the most discriminating travelers. With over 14,000 square feet of meeting space and the largest Grand Ballroom in south Brevard County, it is Melbourne’s premier event location.
Hospitality Services is headquartered in New Orleans, LA operating hotels across the country. Expotel is an owner operator and hotel Management Company for Hilton, Doubletree, Crowne Plaza, Holiday Inn, Hampton, Embassy Suites, Best Western, independent boutiques, and a Preferred Management company for Starwood Hotels. Contact:
For more information, contact Jeff Iavarone @ 504.212.1344 or [email protected]
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