The influence of social media on consumers as they plan and book travel is growing. Marketers and consultants in this sphere share some of the... more >>

Just a subtle reminder to guests to exercise some caution can ensure complete safety in a hotel. more >>

With gaining hands-on experience in making telephone inquiries and developing prospects, students can also help the hotel sales staff close a deal in... more >>

As a self-described Gemini who always believes in herself and her decisions, this defining characteristic bubbled out from the GM of the Pera Palace... more >>

Hotel Technology Next Generation CEO outlines both prevailing and future trends in the hotel technology sector. more >>

Approaching a trip as a consumer, executives can gain deep insight into the functionality of the hotel industry. more >>

High-profile openings are making Berlin a hotbed of development. more >>

Optimism being the current buzzword of the industry, U.S. hoteliers begin to embrace recovery head-on. more >>

Portfolio expansion, soft branding and message sharpening on new Destination Hotels & Resorts' leader's agenda. more >>

Change is the only constant that has defined this hospitality veteran’s five-decade spell in the industry. more >>

Mobile devices and dependency on Wi-Fi have assisted the transformation of hotel lobby areas into areas for guest congregation. Established as a... more >>

Though the weather is slow to change for spring, insects are aware of the time of year and will resume activity. The primary reason insects would... more >>

One common but effective method to enhance a guest experience at check-in is to single them out randomly for special treatment, such as the... more >>

Check-in is the first chance a hotel has to connect with its guests face to face, and some properties are able to provide services at the front desk... more >>

The shift to smart TVs is more pronounced in the luxury and upper-upscale segments, but that it remains cost-prohibitive for small to midsize... more >>

The correct lighting application in a hotel can be the difference between guests feeling welcomed and alienated. Modern lighting fixtures are... more >>

The legislation set out to make U.S. hotel properties accessible for disabled travelers, and touched upon everything in the operational spectrum from... more >>

While revenue management systems are becoming increasingly sophisticated at allowing hotel operators to optimize their pricing strategies on room... more >>

Energy-management systems can help hotels save big on energy bills, but how do hoteliers go about measuring whether or not their investment will pay... more >>

White bedding has dominated the hotel guestroom for years, cultivating a perception of cleanliness as the focal point of the hotel experience. But... more >>

Matthew Dixon is the first GM of the Corinthia Hotel London, a two-year-old hotel that opened in a historic building in between the Thames and... more >>

We’re in a period of time when low interest rates on relatively low loan-to-value debt is generally available to borrowers. While this financing is... more >>

True or false: When asked to give a reference for a terminated employee, you should provide only the person’s name, dates of employment and, if... more >>

It is amazing the number of educational institutions that include some type of hospitality programs for students. In just about any U.S. city, or... more >>

In her most recent monthly newsletter, Nancy Friedman, president of Telephone Doctor, which offers products and services to help organizations... more >>

No question about it: we leave it up to the sales folks to bring in the business to build sales for a property. However, to what extent are the sales... more >>

While economic growth remains sluggish, slowing to an even weaker pace of GDP growth in 2012 than in 2011, hotel occupancy rates have increased 2.9... more >>

We know that scripts are used heavily throughout the hospitality industry, but we are still learning about how customers react to scripts. A study... more >>

When creating brand loyalty, we can look at approaching it from two sides: first from our employees’ point of view, and then from our guests’... more >>

Online columnist Renie Cavallari on achieving happiness at work. more >>