Accor UK selects Swisscom Hospitality to deliver HSIA27 Aug, 2013
Accor selects Swisscom Hospitality to provide the high-speed Internet access (HSIA) which powers the free Wi-Fi now available at 194 hotels in the UK including the ibis, Novotel, Mercure and Pullman brands.
Before the summer, Swisscom went through a process of surveying the existing infrastructure in all locations and performing the necessary network upgrades to offer a reliable service even for large numbers of simultaneous users. Additionally, wired connectivity was introduced to those locations proposing conference services. Swisscom also provided Accor UK with a set of customized login portals per brand and location; hotel operators can now use these portals to promote their other hotel services and to further personalize the service delivery.
Swisscom's advanced network management tools provide hotel IT Managers with an active view of their hotel networks in real-time. Moreover, they enable a stringent monthly and quarterly review of key performance indicators such as service availability, bandwidth consumption, data up- and downloads, both on a time-line and per hotel area. The reporting function also allows Accor's IT managers to extrapolate emerging usage patterns (such as frequently used devices and applications) which in turn can be used to continually improve and adapt the guest service offering to changing demand.
Topic : Swisscom Hospitality, Accor UK, HSIA
External Source : Hotel Management
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