Jeanne d'Orleans

What may seem like minor information gathered through daily interactions can actually be a useful learning tool in the long run.

It's not always easy to be the manager. It takes a combination of technical and interpersonal skills. And of the two, the latter is more essential.

Manners are a form of communication. Make sure your behavior says you care about and respect your customers, colleagues and employees. In your customer's mind, there often is little difference between your hotel and your competitor's. What makes you stand out are the professional touches—your...more >>

In a downturn, "economy" seems to be the only "E" word focused on--but there are three other "E" words that can aid us in reaching our goals.

Make the most of every meeting, event or general situation you're in by using these four points.

What have you put off for so long that it's now staring you in the face? Recession-proofing your marketing? Training your staff to be resilient in challenging times? Completing an inventory so you don't have an emergency (expensive) order to place? You are not alone. Many good people procrastinate,...more >>

It's not that the hotel business is changing. Change is the hotel business. And it's not that every property, brand or segment is undergoing change. Change has overtaken the entire industry. Green hotels, Gen X/Y hotels, bedding, condo-hotels, timeshares, and let's not forget technology. Creating...more >>

Respect is earned, they say. It's often part of a list of important values companies post for their employees to emulate. How do you know when respect is alive and well in your hotel? The feeling of respect comes from a set of behaviors.

If we are heading into a recession as many people predict, remember that your staff is your secret weapon

Hoteliers all over the country face challenges of finding and keeping good associates.