Find tips and articles on building a successful hotel operations strategy.
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'Sorry' is not another word for 'my fault' 21 May, 2012
I made a vow three years ago. If one airline employee ever said, “I’m sorry”, to me, after having informed me that I would not be flying home that night, but instead would be spending the evening in a hotel, at my expense, with no luggage, and flying home tomorrow at 5:30 a.m., or in one case...More>>
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Millennium UN Plaza Hotel to undergo $30-million renovation 21 May, 2012
In September 2012, the two glass skyscrapers of Millennium UN Plaza Hotel will be transformed following a top-to-bottom interior renovation. The first $30-million phase will debut a luxury West Tower in September 2012 that caters to discerning business and leisure travelers as well as the...More>>
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Federal reserve confirms rise in travel as hotels begin to hire 21 May, 2012
Hotels and motels are getting busier as Americans feel a little more secure economically and are taking vacations. “With more people on the road, we’ll need more people working in hotels,” Jan Freitag, a senior vice president at Smith Travel Research, told Businessweek. He cites a 4.1 percent...More>>
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Survey shows Americans to spend more money on staycations in 2012 21 May, 2012
According to the results of a new Harris Poll on behalf of Kalahari Resorts, 70 percent of Americans are planning a summer staycation. In addition, 69 percent plan to spend the same amount of money or more on getaways with their friends and families over last year. For American families with kids...More>>
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DoubleTree Suites by Hilton Tucson Airport opens 21 May, 2012
DoubleTree by Hilton opened the 204-room DoubleTree Suites by Hilton Tucson Airport, which was formerly a Radisson Hotel. The DoubleTree Suites by Hilton Tucson Airport is celebrating its new affiliation with a variety of new product and service enhancements both inside and outside the property,...More>>
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Hersha Hospitality Management: 21 new management contracts in past 18 months 18 May, 2012
Over the past 10 months Hersha Hospitality Management has added 21 contracts to its management portfolio, including 12 hotels in its newly formed full-service division, and expansion into Florida and the West Coast. "Our goal is to continue building a meaningful presence in Florida and the West...More>>
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Rio hotels cutting prices for June's U.N. summit 17 May, 2012
Reuters reports that Brazil's government, worried over price-gouging ahead of the World Cup and Olympics, has convinced hoteliers in Rio de Janeiro to lower hotel room rates ahead of a major U.N. summit next month. Five weeks before the start of the United Nations Summit on Sustainable...More>>
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Hilton Garden Inn Los Angeles/Hollywood opens 17 May, 2012
The 160-room property replaced the historic Hollywood Heights Hotel. The Hilton Garden Inn Los Angeles/Hollywood is owned by RLJ III – HGN Hollywood Lessee, L.P. and is managed by Interstate Hotels & Resorts. The addition represents the brand's growing portfolio of more than 540 hotels worldwide.More>>
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Life Resorts fine-tunes Quy Nhon Spa 17 May, 2012
Life Resorts has announced that its wellness facility, Quy Nhon Spa, underwent a refurbishment, its first in almost 10 years, in the first quarter of 2012. Laid out within 32,000 square feet of greenery, the renovation of the spa at Life Wellness Resort Quy Nhon is its first since opening in 2003. More>>
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Pan Pacific Nirwana Bali Resort undergoes $10M refurbishment 17 May, 2012
Among the new features of the 254-acre resort are Pan Pacific's signature Pacific Club rooms and Pacific Club, as well as 10 newly created family rooms with children's spaces. Pan Pacific Nirwana Bali Resort also has banquet facilities for events that can host up to 300 guests.More>>
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