Find news and tips to improve hotel guest satisfaction and promote business growth.
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Ten tips to keep loyal guests 16 Dec, 2011
Zeal Coaching's Caroline Cooper shares ten tips for retaining loyal hotel guests with ehotelier.com. From great first impressions to lasting final impressions, Cooper offers simple ways hoteliers can get the basics right when it comes to guest retention. This comprehensive list includes everything...More>>
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From Expedia to F&B: What's trending now 5 Dec, 2011
'Tis the time of year for trends. Here are five of the most popular operations articles trending on HotelManagement.net, plus some recommendations for related reading. More>>
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Article
Stores, pantries help guests stock their in-room minibars 1 Nov, 2011
Items in the Hyatt Regency’s general store range in price from low-end products found in your local gas station or mini-mart to high-end wines and spirits. All purchases for goods and services that would normally be found in the room’s refrigerator are instead found in the hotel’s general...More>>
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Newswire
Resort fees back in the spotlight 31 Oct, 2011
CNN Money has hotel resort fees back in the spotlight today, reporting that total fees and surcharges collected by hotels in the U.S. are projected to hit a record $1.8 billion this year, up 80 percent from a decade ago. More>>
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Brands tweak amenities to appeal to Chinese guests 1 Sep, 2011
Starwood and Hilton launch personalized travel initiatives that include translated materials and the comforts of home.More>>
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AH&LA offers primer for creating an ADA-friendly website 9 Nov, 2010
The publication, Creating an Accessible Web Presence for the Lodging Industry, teaches hoteliers how to create an online accessibility strategy, while increasing business, boosting customer loyalty and complying with the law.More>>
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Use new tools to measure guest service 8 Nov, 2010 
As much as hotel managers think having great guest service is important, too many still are relying on the traditional means of measuring guest satisfaction, such as by post-departure guest e-mail surveys and even traditional comment cards.More>>
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When the guest experience comes second 29 Oct, 2010
I travel quite a bit for business, and my advice on the guest experience is this: Don’t leave engineering staff out of those guest-services training sessions or you’ll be doing a disservice to your hotel and your guests.More>>
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When the guest experience comes second 18 Oct, 2010
Make sure all departments are trained to keep customer service and convenience front of mind.More>>
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Study shows money can be made on high-speed Internet access 29 Sep, 2010
A new research study from iBAHN and Ypartnership indicates frequent travelers are willing to pay a premium for high quality, high-speed hotel Internet access service.More>>
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