Guest Relations
Front-desk hospitality training can generate future business   1 Jun, 2009

When it comes to first impressions, the job of front-desk associate is arguably the most important. Guests who have a positive experience at check-in are certain to be more understanding later.More>>

Day 63 Article
Day 63: May 28, 2008   28 May, 2009

Tips for better front-desk service; Tom Corcoran on the key technological ingredient for surviving the recession; Promotion of the Week: Grove Park Inn Resort & SpaMore>>

Forecasting helps hotels gear up for summer boost   20 May, 2009

Most managers at the property level are optimistic about one thing--leisure demand will be on the rise this summer. After all, the stresses of the economy are leaving families with a desperate need to get away from it all. BY SENIOR EDITOR JASON Q. FREEDMore>>

Nobody does it better: Customer retention means market share   19 May, 2009

Many leaders don't realize customer satisfaction does not mean retention. Highly satisfied customers are six times more likely than satisfied customers to buy again. How can you deliver outstanding customer service when you have cut positions and wages and have more to do with less?More>>

Steps front desk staff should take to improve guest experience   19 May, 2009

By demonstrating the ART of service, you can immediately improve a guest's stay at your hotel. Learn what the ART of service is and what small ways your hotel can better serve its customers.More>>

Training is key for getting walk-in business   19 May, 2009

Walk-in sales provide hotels an opportunity that other channels do not. If you're looking to capture and convert more walk-in inquiries into bookings, here are some tips for training your staff.More>>

Day 51 Article
Day 51: May 11, 2009   11 May, 2009

To kick off the second half of the “100 Days to Fight the Recession” campaign, HotelWorld Network Editorial Director Paul J. Heney and Editor in Chief Stephanie Ricca give you a not-so serious news update on the hotel industry.More>>

Day 43 Article
Day 43: April 29, 2009   29 Apr, 2009

Blog: Service lessons learned from retailers; Make your cover letter stand out; Hilton's Christopher Nassetta on brand standardsMore>>

Day 40 Article
Day 40: April 24, 2009   24 Apr, 2009

Think like an owner; Respond to customer reviews; Now playing at HotelWorldNetwork.comMore>>

Work with--not against--central reservations providers   14 Apr, 2009

In today’s economy, where each and every booking is of vial importance, it is essential to give your central reservations partners every available advantage to represent you well.More>>

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