Each of the select-service lifestyle hotels will have at least 10 PURE Rooms, with a recommendation that up to one-quarter of the inventory incorporate this comprehensive air purification system.More>>

In J.D. Power & Associates' "Customer Service Champs" survey, Fairmont Hotels & Resorts scored third place overall out of the 50 best providers of customer service.More>>

There's a movement in the hospitality industry, and it involves wowing customers with legendary customer experiences rather than simply satisfying them.More>>

Watch for these 10 signs that show your hotels or company has room for improvementMore>>

Huge efforts and expenses go into winning new customers. Once they are on board, we all are familiar with the many benefits of keeping these newly minted customers happy. So it is particularly striking to find out that a single staff-related problem can turn a loyal guest into a detractor who...More>>

San Diego County, Calif.–John Gates received a wake-up call at 4:30 a.m. on Oct. 22.More>>

Lisa O'Leary has been named general manager of the new dana hotel and spa, opening in the city's River North neighborhood next summer.More>>

SoftBrands' Epitome property management system (PMS) and Karyon Distribution Service will be used for Grandstay's newest hotel in Apple Valley, Minn.More>>

The luxury boutique hotel company will install Newmarket's Delphi sales and catering to drive additional revenue and standardize operations throughout the chain.More>>

RedX is a web-based distribution management system that enables property managers to distribute inventory across all channels easily and efficiently.More>>