Guest Relations
As part of the ADA Newswire
Hotel ADA update COMPLIANCE   14 Mar, 2014

Hotels have to rework several features to fully comply with the updated standards of the Americans with Disabilities Act.More>>

Banff’s Fox Hotel & Suites Newswire
A good reputation drives bookings, higher revenue   14 Mar, 2014

Maintaining a good social reputation is quickly becoming imperative for maintaining guest satisfaction and loyalty.More>>

Instagram Newswire
Audience engagement key to social media   19 Feb, 2014

Digital marketing pros share the latest social media tips to increase online bookingsMore>>

Educating guests Newswire
Achieving sustainability and savings through guest education   31 Jan, 2014

Apart from technological innovation, guest education can go a long way towards helping improve sustainability and savings for laundry.More>>

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Splish splat: Preventing bath falls and sticky lawsuits   31 Jan, 2014

It is important to provide facilities that minimize potential harm and injury to guests in bathrooms to avoid prospective lawsuits.More>>

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Strong occupancy and higher ADR lead to ... lower guest satisfaction?    29 Jan, 2014

Results from the latest Markex Metrix customer satisfaction score survey, global customer satisfaction with hospitality experiences continued to decline during the fourth quarter of 2013. More>>

Eric Danziger Newswire
5 QUESTIONS WITH ... Eric Danziger   3 Jan, 2014

Wyndham Hotel Group’s president and CEO speaks on how mobile booking and online reviews make the industry betterMore>>

Bill Brooks Article
5 QUESTIONS WITH ... Bill Brooks   3 Jan, 2014

The national sales manager for UniMac wants travel to be fun again, and has tips on how to make it happenMore>>

Thomas Magnuson Newswire
5 QUESTIONS WITH ... Thomas Magnuson   2 Jan, 2014

Efficient operations and making reviews count will help owners drive rate next year, says Magnuson Worldwide’s CEOMore>>

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Simple, real-world guest satisfaction tips that will grow your business   5 Dec, 2013

LAS VEGAS -- How often do you read customer service tips that just seem stale, or that make you say to yourself, "That sounds good but it would never work at my hotel"? This week Vantage Hospitality Group members are gathered here for their annual convention, and keynote speaker Don Landry shared...More>>




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