 | Newswire
Courtyard by Marriott Newport News Airport receives award 27 May, 2010
The property was one of 21 Courtyard hotels awarded the Platinum Circle Award for surpassing a 90 percent score for guest satisfaction.More>>
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Newswire
Hotel customer satisfaction improves in Q1 2010 26 May, 2010
Nearly all hotel segments improved their satisfaction scores in the first quarter with casinos (+1 to 83.1) and midscale w/o F&B (+0.9 to 84.1) showing the biggest gains.More>>
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Enhance sustainability goals with guest-facing solutions 25 May, 2010 
Achieving green certification goes beyond replacing incandescent lightbulbs and your existing showerheads. Focusing on your operational efficiency and how you and your guests can limit the environmental impacts of their stay is the ultimate goal.More>>
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Newswire
Northwind launches Maestro self-service touchscreen kiosk 13 May, 2010
The Maestro Kiosk expands Maestro's service focus to provide properties a fully integrated solution for guest self-serve environments.More>>
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To prevent security breaches, know how they occur 1 May, 2010 
Guests' personal data is passed throughout a hotel's network on a daily basis and can be found anywhere from the point-of-sale system to the property-management system to the financial records and guest-profile databases. It is often collected via the swipe of a credit card and transmitted...More>>
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PCI compliance: A 12-step program 1 May, 2010
Visa has levied a July 1 deadline for merchants to conform to the PCI Data Security Standard, a set of requirements for enhancing payment account data security developed by the PCI Security Standards Council. Here are the 12 requirements for compliance.More>>
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Create a security culture of data protection, compliance 1 May, 2010
Not being able to accept credit card payments is a nightmare hotel operators would never want to experience, but if managers don't start implementing processes to secure guests' personal data, it could soon become a reality. Credit card processors are threatening to pull the plug on merchants who...More>>
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Modern assessment: Today's QA process 28 Apr, 2010
Hotels are in the business of impressions. A bad impression, or an off moment, can lose a guest for good. To lessen the likelihood of a bad impression or an inconsistent product, brands and owners audit the quality of the properties in their portfolio.More>>
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All bets are on Macau hotels 27 Apr, 2010
Hotels in Macau and Asia Pacific lead the world in occupancy recovery.More>>
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Article
PCI Week: May 3-7 27 Apr, 2010
A week-long series on PCI compliance culminates at 2 p.m. ET Friday, May 7, with a free Live Chat, featuring data security experts to answer your questions on preparing for Visa's July 1 compliance deadline. Each part of the series—articles, blogs and guest commentary—is housed here.More>>
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