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Market Metrix: Drury Hotels posts No. 1 guest satisfaction score worldwide   30 Jan, 2013

Drury Hotels posted the world’s highest customer satisfaction score for 2012 according to the Market Metrix Hospitality Index (MMHI). This ranking follows the brand's July rank of highest in guest satisfaction in the midscale limited-service segment for the seventh consecutive year by J.D. Power...More>>

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Sheraton brightens guest diets with launch of "Color Your Plate by Sheraton Fitness" by Core Performance   20 Mar, 2012

Sheraton Hotels & Resorts introduces simple approach to eating right by adding 
colorful foods and well-balanced options to menus across its global
Sheraton's Color Your Plate initiative incorporates Core Performance's
 Nutrition Color Code to educate Sheraton guests about the...More>>

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Ten tips to keep loyal guests   16 Dec, 2011

Zeal Coaching's Caroline Cooper shares ten tips for retaining loyal hotel guests with ehotelier.com. From great first impressions to lasting final impressions, Cooper offers simple ways hoteliers can get the basics right when it comes to guest retention. This comprehensive list includes everything...More>>

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From Expedia to F&B: What's trending now   5 Dec, 2011

'Tis the time of year for trends. Here are five of the most popular operations articles trending on HotelManagement.net, plus some recommendations for related reading. More>>

Stores, pantries help guests stock their in-room minibars   1 Nov, 2011

Items in the Hyatt Regency’s general store range in price from low-end products found in your local gas station or mini-mart to high-end wines and spirits. All purchases for goods and services that would normally be found in the room’s refrigerator are instead found in the hotel’s general...More>>

Resort fees back in the spotlight   31 Oct, 2011

CNN Money has hotel resort fees back in the spotlight today, reporting that total fees and surcharges collected by hotels in the U.S. are projected to hit a record $1.8 billion this year, up 80 percent from a decade ago. More>>

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Brands tweak amenities to appeal to Chinese guests   1 Sep, 2011

Starwood and Hilton launch personalized travel initiatives that include translated materials and the comforts of home.More>>

AH&LA offers online accessibility resource Newswire
AH&LA offers primer for creating an ADA-friendly website   9 Nov, 2010

The publication, Creating an Accessible Web Presence for the Lodging Industry, teaches hoteliers how to create an online accessibility strategy, while increasing business, boosting customer loyalty and complying with the law.More>>

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Use new tools to measure guest service   8 Nov, 2010 Opinion

As much as hotel managers think having great guest service is important, too many still are relying on the traditional means of measuring guest satisfaction, such as by post-departure guest e-mail surveys and even traditional comment cards.More>>

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When the guest experience comes second   29 Oct, 2010

I travel quite a bit for business, and my advice on the guest experience is this: Don’t leave engineering staff out of those guest-services training sessions or you’ll be doing a disservice to your hotel and your guests.More>>

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