 | Article
Make customer service a daily routine 23 Apr, 2010 
We need to remind our staff and ourselves of the importance of customer service every day. Each department should meet at the start of every shift.More>>
|
 | Newswire
The Strand, Ocean Drive, receives Orbitz award 12 Apr, 2010
The 2010 Orbitz Best In Stay Awards recognize more than 50 top-rated hotels based on reviews by guests.More>>
|
 | Newswire
Hotel Indigo San Diego deploys iPad to staff members 12 Apr, 2010
Hotel Indigo's new "GuestPad" program will allow the hotel to connect with visitors and guests, especially tech-savvy travelers, on a new platform.More>>
|
 | Article
Growing up--and learning--in a hotel 7 Apr, 2010
What makes a great hotelier? Are certain people born to be hoteliers? Or is it something that anyone with enough determination can learn?More>>
|
 | Article
Centralize guest services at the television 6 Apr, 2010 
Already in luxury and boutique properties, the guestroom television is becoming a "command center" where many guest functions are housed.More>>
|
 | Newswire
Kimpton earns another top rank for customer satisfaction 6 Apr, 2010
Kimpton's top score of 92.1 percent for Q4 2009 in Market Metrix's rankings, rounded out the company's consistent first-place rankings for each quarter of 2009.More>>
|
Newswire
BWI Marriott unveils new digital concierge system 31 Mar, 2010
The Interactive Media Board is a digital concierge system—a 56-inch touchscreen TV monitor that displays a customizable set of information for guests—located in the hotel's renovated lobby.More>>
|
Article
Hotels give little people big problems 26 Mar, 2010
It's easy to get in the mindset that ADA compliance is only for the elderly or the disabled. Matt Roloff from the TV series "Little People, Big World" discusses hotel inaccessibility.More>>
|
 | Article
Accessibility products important in bathroom 26 Mar, 2010
ADA guidelines provide necessary accessibility for many guests, but where the law ends, the hotel's contribution can begin. There are a variety of products your hotel can implement to further ensure hospitality for all guests.More>>
|
Newswire
Embassy Suites ranks first in Brand Keys Customer Loyalty Index 26 Mar, 2010
The Brand Keys 2010 Customer Loyalty Engagement Index is an annual study that examines customers' relationships with 518 brands in 71 product categories.More>>
|
