Guest Relations
Singling out guests to pamper   24 Apr, 2013

A little impromptu pampering can get you a wow on guest experience.More>>

Loyalty program members are easy to please at check-in   24 Apr, 2013

A take on ways to step up your loyalty program efforts.More>>

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Charming at the front desk gifts on arrival   24 Apr, 2013

Engagement with your guests begins at the hotel’s front desk.More>>

Case Study: Hard Rock rewards   3 Apr, 2013

Hard Rock adopts a targeted email strategy to reach out.More>>

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Email marketing Target Results   2 Apr, 2013

Email marketing takes a targeted and personalized approach.More>>

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Guestroom TVs go beyond just video   2 Apr, 2013

TVs go beyond video to bring guest content and hotel services together.More>>

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Remember to think like a traveler   29 Mar, 2013

Industry insiders as travelers can offer insight into improving hotel stays.More>>

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Market Metrix: Drury Hotels posts No. 1 guest satisfaction score worldwide   30 Jan, 2013

Drury Hotels posted the world’s highest customer satisfaction score for 2012 according to the Market Metrix Hospitality Index (MMHI). This ranking follows the brand's July rank of highest in guest satisfaction in the midscale limited-service segment for the seventh consecutive year by J.D. Power...More>>

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Sheraton brightens guest diets with launch of "Color Your Plate by Sheraton Fitness" by Core Performance   20 Mar, 2012

Sheraton Hotels & Resorts introduces simple approach to eating right by adding 
colorful foods and well-balanced options to menus across its global
Sheraton's Color Your Plate initiative incorporates Core Performance's
 Nutrition Color Code to educate Sheraton guests about the...More>>

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Ten tips to keep loyal guests   16 Dec, 2011

Zeal Coaching's Caroline Cooper shares ten tips for retaining loyal hotel guests with From great first impressions to lasting final impressions, Cooper offers simple ways hoteliers can get the basics right when it comes to guest retention. This comprehensive list includes everything...More>>

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