A little impromptu pampering can get you a wow on guest experience.More>>

A take on ways to step up your loyalty program efforts.More>>

Engagement with your guests begins at the hotel’s front desk.More>>

Hard Rock adopts a targeted email strategy to reach out.More>>

Email marketing takes a targeted and personalized approach.More>>

TVs go beyond video to bring guest content and hotel services together.More>>

Industry insiders as travelers can offer insight into improving hotel stays.More>>

Drury Hotels posted the world’s highest customer satisfaction score for 2012 according to the Market Metrix Hospitality Index (MMHI). This ranking follows the brand's July rank of highest in guest satisfaction in the midscale limited-service segment for the seventh consecutive year by J.D. Power...More>>

Sheraton Hotels & Resorts introduces simple approach to eating right by adding 
colorful foods and well-balanced options to menus across its global
 portfolio. 
Sheraton's Color Your Plate initiative incorporates Core Performance's
 Nutrition Color Code to educate Sheraton guests about the...More>>

Zeal Coaching's Caroline Cooper shares ten tips for retaining loyal hotel guests with ehotelier.com. From great first impressions to lasting final impressions, Cooper offers simple ways hoteliers can get the basics right when it comes to guest retention. This comprehensive list includes everything...More>>