Sofitel Luxury Hotel's goal for the Global Ambassador program is to develop its employees into ambassadors for the brand by attracting talented employees, providing them with special training courses and offering them career advancement opportunities. More>>

One of the most effective things top management can do is to demonstrate to the properties that mission statements and the accompanying core values are essential every day on the job, for everyone from the dishwasher to the president of the company.More>>

Outside staffing lets management focus on core functions ... if unions allow the practice.More>>

Increase your odds of success by reinforcing training before, during and after the session.More>>

When properly implemented, mystery shopping reports can help all agents provide a less transactional, more conversational, caller-focused sales experience.More>>

Customers can stream training videos for 14 days at a fraction of the cost of purchasing a video in DVD format.More>>

Russell Arthur Smith, interim dean, Cornell-Nanyang Institute of Hospitality Management, said the industry is set to face various challenges in the near future in specialist areas such as revenue management, HR and marketing.More>>

"Front Desk First Impressions" showcases the types of front-desk service, behaviors and attitudes that can improve a property's reputation, guest satisfaction, repeat business and bottom line.More>>

The American Hotel & Lodging Educational Institute has launched a new advertising campaign and tagline, dubbed "The Next Generation of Hospitality" and includes a new, more user-friendly website as well as updated courses, more digital books, an expanded online curriculum and an extensive social...More>>

One of the most important responsibilities a leader has is to hire the right people for the right positions. However, employers often fill in slots quickly rather than take the time to select and train properly.More>>