Columnist Renie Cavallari discovers new insights into strategic leadership from an unlikely place: fly-fishing.More>>

Williams talks brand expansion, service standards and more.More>>

Choice Hotels International, Inc. has appointed Michael Murphy, the current senior vice president of global sales for Choice Hotels, to senior vice president for the Cambria Suites brand. More>>

Leadership is not in some of us. It is in all of us. The myth that leaders are born and not created is garbage. What is true about the myth is that we are all born with the power within us to lead. It just comes a little easier for some of us than others.More>>

When properly implemented, mystery shopping reports can help all agents provide a less transactional, more conversational, caller-focused sales experience.More>>

The greatest opportunity for business growth is being fanatical about your culture, your strategic direction and building momentum from both.More>>

Ted A. Davis joins Benchmark--a manager and marketer of resorts, conference centers and hotels--from Noble House Hotels & Resorts, where he was responsible for the strategic direction and operations of the company's global sales.More>>

As many businesses find themselves with shrinking revenues and in a challenging competitive marketplace, there is no more important time for organizations to think differently about their sales targets and revenue opportunities.More>>

Many hotels have implemented transient reservations and front desk sales training along with processes for measuring transient sales effectiveness, but it is also important to implement a properly structured incentive program.More>>

Starbucks continues to innovate in the coffee world despite a public with less discretionary income. Our industry should start following its lead.More>>