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Hyatt brings meetings bookings into the 21st century   17 Oct, 2012

Hotel Management attended a breakfast meeting earlier this week to learn about two new enhancements to Hyatt's meetings booking and billing software. More>>

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Mobile marketing: Growing platform drives bookings   15 Oct, 2012

In part one of Hotel Management's three-part series on mobile marketing trends, Rich Newman, GM of the independent Gainey Suites Hotel in Scottsdale, Ariz., shares his strategy on using mobile marketing to grow his guest base. More>>

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Insites study - smartphones and social media keys to reaching consumers   2 Oct, 2012

Consumers with a smartphone make more intensive use of social networking sites. More>>

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Inside corporate rate negotiations for 2013   12 Sep, 2012

As the 2013 contract rate negotiation season kicks off, there is a significant discrepancy between what hoteliers are expecting from corporate negotiated rates and what contract travel buyers are expecting to pay. More>>

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Six ways to bring operations strategy to life   6 Aug, 2012

Columnist Renie Cavallari shares the six tips that make a hotel's operations strategy come to life. More>>

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Frustrated in sales conversations? Ask questions!   11 Jul, 2012

Whenever two humans engage in a conversation, I think they both have the responsibility to seek to understand the other. Often in sales conversations, one person is afraid to ask questions because they're afraid they'll appear uninformed. But at the end of the day, people love answering questions,...More>>

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Karndean Designflooring launches redesigned website   25 Jun, 2012

The re-engineered site has a separate section tailored for commercial flooring specifiers, architects and interior designers. The website redesign was part of a larger branding initiative which also included the adoption of the name Karndean Designflooring and a new logo.More>>

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Sales Clinic: How to social network productively   18 Jun, 2012

In the hospitality industry, when we speak of sales productivity, we mean bringing in revenue (booking business); when we speak of networking, we mean make new business connections that can be meaningful in booking business. With that in mind, let’s think about what is going on in connection with...More>>

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Social media 2.0   11 Jun, 2012

The best hotel social media strategies blend technology and sales best practices.More>>

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Sales Clinic: Hotel salespeople talk too much   18 May, 2012

The whole idea behind making a good sale is not in the talking, but in the asking. Just think a little about how people make a buy decision. Two things are considered: needs and value. Rather than spending a good deal of time telling all about the hotel’s attributes, what a salesperson needs to...More>>

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