The whole idea behind making a good sale is not in the talking, but in the asking. Just think a little about how people make a buy decision. Two things are considered: needs and value. Rather than spending a good deal of time telling all about the hotel’s attributes, what a salesperson needs to...More>>

Do we really know what sales people are supposed to do? It seems that if some hospitality employees have the word “sales” in their title, then they should be selling. If not selling, then what else is it they should be doing? More>>