Data Travel has unveiled a data streaming, integration and enrichment platform designed for the hotel industry’s data-management challenges. Named HAPI (hospitality API), the new platform aggregates the plethora of data that is collected by disparate hotel systems and acts as a central hub for these data streams.
“Data and system complexity in the global hospitality market has undergone exponential growth in recent years,” Data Travel President and CEO Luis Segredo said. “Traditional sources of operational data from property systems like the PMS can be augmented by the vast volume of data from an array of outside sources, such as IoT systems, social activity and publicly available data points. HAPI is the answer to managing these multiple data streams and leveraging their combined power to create better guest interactions, property efficiency and profitability.”
The HAPI data streaming platform is based on robust technologies, including Apache Kafka, the same proven technology that runs some of the world's largest social media and security-conscious business services, such as LinkedIn, PayPal, Cisco and many others. To this proven foundation, multiple layers of encryption, authentication and governance are added to ensure maximum data security and efficiency.
HAPI property-management-system connectors consume PMS data and convert it into a simple common message type that can be enriched and then consumed by hotel companies and technology providers in a consistent fashion. In its simplest form, this protocol facilitates integrations for new technology vendors in a cost-effective way that accelerates adoption. By providing data enrichment, connection options, scalability, and security, HAPI unleashes a potential for innovation that has never been seen before in the industry.
“Our mission is not to build the next killer app,” CTO Nikolai Balba said. “Our mission is to accelerate and fuel all future killer apps. We are relying upon the diverse network of hospitality solution partners to build around the data connections and insights that HAPI offers.”
Nearly a dozen partners are already building connectors for the HAPI platform, including four PMS providers, and more are in development. The types of solutions consuming HAPI's enriched data streams today are CRM and guest service systems. Further details on certifications and capabilities will be released within the next month.
