Property Management Systems (PMS)

MGM Resorts standardizes MICROS OPERA

4 Oct, 2011

MGM Resorts International completed the implementation of MICROS’s OPERA Enterprise Solutions across all 14 of its properties, allowing the company to leverage its global presence and integrate its guest information and global distribution systems. Earlier this year, MGM introduced Passkey's GroupMAX booking technology across the Las Vegas Strip.

The just-completed implementations of OPERA at Luxor, Excalibur, and Mandalay Bay came after the deployment of OPERA at Monte Carlo and Gold Strike Tunica earlier in 2011. The three south Strip properties, which collectively have over 12,000 rooms and suites, utilize OPERA PMS, OPERA Reservation System, OPERA Gaming, OPERA Web Suite, GDS, and ADS with various interfaces.

MGM saw $3.44 billion in profit in Q2 2011 as a result of a $3.5 billion gain from the IPO of MGM China Holdings Ltd., according to The Wall Street Journal.

MGM Grand Las Vegas is the largest single-site OPERA installation worldwide with 5,044 rooms. MICROS has seen its share of the global PMS market solidify, announcing recently that seven of the ten largest hotels in the U.S. now operate on MICROS systems.

“Moving to a standardized property management system in combination with a centralized MGM Resorts reservation database that covers 44,172 rooms, is a major milestone on our roadmap to improve efficiencies across sister properties, reduce training time, and provide a technology foundation to further enhance M life, our groundbreaking, market changing customer reward program,” said Aldo Manzini, EVP and chief administrative officer, MGM Resorts International.

With the implementation, MGM Resorts how has single image inventory from the main property management system through the various channels (central, property, web, GDS). This standardization was particularly important to the implementation at the two CityCenter properties, as it proved to be easy to use and simple to learn for the approximately 1,500 new employees at the two hotels who were trained on the system.

External Source : Hospitality Technology, The Wall Street Journal, Hotel News Resource

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