Signature Worldwide introduces online learning packages15 Sep, 2009 Hotel and Motel Management
Columbus, Ohio - September 14, 2009 — Signature Worldwide, a leading provider of training and business solutions to the hospitality industry, has introduced Online Learning Packages that provide self-paced training options for hotel and resort employees.
Designed specifically for guest service representatives and front desk agents who are unable to take extended time away from their daily activities for instructor-led training classes, the Online Learning Packages teach Signature’s proven methodologies for handling reservation inquiries, improving guest experiences and selling more rooms. Participants will learn how, when and why to establish rapport with potential customers, identify caller needs, build value before quoting rates and ask for a commitment.
The Online Learning Packages feature several training options including mystery shop calls and reports, Web training for managers and staff, and relationship management between the Signature representative and the training program driver.
“Strong sales and service skills of reservation agents and front desk staff have been proven to result in superior customer experiences and guest loyalty,” said John Ely, senior vice president of marketing for Signature Worldwide. “Signature’s Online Learning Packages give managers a convenient, cost-effective tool to help them build these skills and raise their level of service, which ultimately impacts the bottom line.”