IHMG to implement Guestline’s cloud hosted, mobile hospitality solutions

Pillows Anna van den Vondel

International Hotel Management Group has successfully implemented Guestline's cloud-hosted hospitality software. This includes the roll-out of property management system Rezlynx, alongside Guestline distribution, PCI and Rezlynx mobile into its portfolio of hotels across The Netherlands, Belgium and France.

The IHMG team selected Guestline as its preferred provider of centralized and integrated hospitality solutions to enable the efficient and effective management of each of the 11 properties from any device at any time from any location. It was essential for IHMG to upgrade from their previous disjointed, non-integrated system that also required manual loading of rates and availability across the group. With built-in rate management, this will no longer be an issue and will free time and resources for alternative duties.

IHMG will benefit from an ongoing program of product development and upgrades across the suite of products, enabling them to stay up to date with latest enhancements and to utilize the latest technology available to them.

“The customers' experience is of upmost importance to us,” said Inge van Laar, manager business process and information technology at IHMG. “We are keen to increase automated processes wherever possible to allow the front of house teams to spend more time enhancing the guests' stay at the hotel and to minimize the customers' effort to book online – thus creating a seamless and enjoyable customer journey.

“We use Rezlynx mobile across a range of tablets to allow quick, easy and mobile check in and out of the hotels,” van Laar continued. “The installation and training we received was second to none, the disruption to our business was non-existent and most of our data was seamlessly transferred from the old property management system to Guestline. We were concerned about losing the invaluable customer history data we have collected on our guests but, again, this was seamlessly transferred into Rezlynx with limited disruption experienced."