MGM Resorts International has partnered with StayNTouch to provide an intuitive check-in and check-out process across all of its properties. To date, the StayNTouch platform has been installed at 15 MGM Resorts destinations. MGM Resorts intends to install mobile check-in capability at all properties by the end of 2017.
The StayNTouch platform is delivered using two solutions on a single cloud platform. The Rover PMS Overlay mobilizes existing front desk and housekeeping operations. Zest is a guest-centric, mobile website experience, enabling check-in and check-out, preference collection, and upsell opportunities.
Aria, a AAA Five Diamond Award winner, was the first to roll out StayNTouch’s cloud-based mobility platform, offering guests a variety of check-in and check-out options via their smartphone. Guest impact was immediate, with check-in lines and wait times significantly reduced.
Following Aria, the platform was launched at Bellagio, Vdara, MGM Grand, The Signature at MGM Grand, Mandalay Bay, Delano Las Vegas, The Mirage, Monte Carlo, Luxor, and Excalibur in Las Vegas. In addition, MGM Grand Detroit, MGM National Harbor in Maryland, Beau Rivage in Biloxi, Miss., and Gold Strike in Tunica, Miss., now offer mobile check-in.
“We have been searching for a technology component that could improve the guest arrival process at our properties,” said Sy Esfahani, CIO and SVP for MGM Resorts International. “Following the on-going success we saw at ARIA, we decided to deploy StayNTouch’s solutions across all of our properties. Now our guests will have greater control over their stay, checking in and out with ease.”