Technology: Why PTACs are sporting new features; plus, a mobile PCI-compliance fact sheet

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17 May, 2012
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TOP STORY
New features give PTACs a fresh spin  
By Andrew Sheivachman

While many vendors have discontinued their lines of PTACs, others are increasing innovation.

“We added some features to our PTACs which had always been optional, such as energy-management system devices,” said AJ Bhimji of Carrier ACW. “We have now built all these in; you could probably get most of the stuff you need without buying any additional energy-management units.”

At a time when owners are strapped for cash, the built-in technology can allow them to operate their property with a smaller technology investment. “It gives the hotel owners more flexibility for customizing the room temperatures they want units to be running at, and saving energy without adding additional components that cost $300 each,” said Bhimji. “It was cheap and easy for us to add components to the unit to be able to give better benefits to our customers. You can add a wall thermostat, wired or wireless, or front-desk controls as well.”

Government regulations mean that PTAC technology will become even more advanced in the near future. “The word is out there from the Environmental Protection Agency, but nothing concrete has yet come out,” said Bhimji. “The government is looking at three different things: One is looking to add fresh air into hotel rooms via a traditional wired PTAC unit; for now it’s a manual thing. Two, the government is thinking of adding a motorized unit requirement; all the manufactures are probably trying to figure out how to get that done. The government also wants the efficiency to go higher.”

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FRONT PAGE NEWS
PCI Security Standards Council publishes fact sheet  
The PCI Security Standards Council has released a fact sheet for merchants to learn about methods for accepting secure payments using mobile devices like tablets or smartphones. “We know merchants are eager to take advantage of their existing smartphones or tablets to accept payment cards,” said Bob Russo, general manager, PCI Security Standards Council. “And the Council and its stakeholders want to help the market to do this in a secure way. We’re excited about this easy-to-use reference that will help merchants understand how to use the suite of PCI Standards to enable their businesses while still keeping data security top of mind.”
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Roger Smith Hotel goes mobile with Pegasus  
The Roger Smith Hotel in New York has implemented a mobile site using OpenFlex from Open Hospitality and Pegasus Solutions' OpenView booking engine. "Hotels have a narrow margin of error in successfully turning Facebookers or shoppers on mobile sites into guests," said David Millili, chief executive officer of Open Hospitality and chief web officer for Pegasus Solutions. "Roger Smith has taken the critical step to see marketing and promotional efforts through, all the way to the booking. All the "likes" in the world do not a reservation make, and displaying a desktop version of a website on a smartphone will frustrate a customer. With OpenView and OpenFlex, Roger Smith ensures both Facebook and mobile can contribute to revenue."
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Topics: Pegasus Solutions, Roger Smith Hotel
The Madison Concourse taps Digital Alchemy  
The Madison Concourse Hotel and Governor’s Club has integrated a cloud-based customer relationship management solution from Digital Alchemy with its Maestro PMS in order to better manage its social interaction with guests. “We were the first Maestro property to work with Digital Alchemy, and that meant there were a few early roadblocks,” Stephanie LaBella, director of guest and employee engagement, said in a release. “But Digital Alchemy did all of the legwork in dealing with Maestro, never making us the middleman to figure it out on our own.”
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Topics: CRM, Digital Alchemy
Travelport partners with Nor1  
Travelport has entered into a strategic allicance with Nor1 in order to broaden its distribution range and increase revenue generating opportunities for its hotels. “By partnering with Travelport, we are enabling more guests to take advantage of eStandby Upgrade to enhance their stay with leading properties around the globe. Our solution also benefits the properties as they earn more revenue from every reservation,” said Jason Bryant, president and COO of Nor1, in a release. “We share Travelport’s vision of delivering industry-leading solutions to the hospitality industry. Together we are able to drive the industry forward through innovation that boosts earnings and overall guest satisfaction.”
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