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H&MM The Daily

  Tuesday, November 03, 2009
 
Energy Star resources help engage employees
ARTICLE
Staff must understand the impact of their participation--not just with regard to the hotel's energy reduction goals, but also in the context of the global effort to curb greenhouse gas emissions and the effects of global warming.
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Focus on customer care helps sales in any economy
ARTICLE
Customer service is synonymous with hospitality, especially for family-owned hotels. Creating a customer care strategy, like a Customer Bill of Rights, will create positive feelings in your guests and help sales in a down economy.
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Lodging Econometrics releases Q3 Canadian report
NEWS
The total Canadian construction pipeline has 178 projects with 22,592 rooms as of the end of Q3 2009. This is the lowest quarterly total since Q1 2005. New hotel openings continue to exit the pipeline at a high rate for a second consecutive year.
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Hospitium releases statements on recent nondistressed sales
NEWS
Waiting seems to be the name of the game for many in the industry. Brokers and investors alike wait for lenders to put assets on the market, as many believe we are nearing the bottom in terms of asset values. Nevertheless, the deal-making environment is extremely slow.
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  Four Points by Sheraton Ventura Harbor renovated
NEWS
The hotel now offers a refurbished lobby, restaurant, guestrooms and conference center as part of the Four Points by Sheraton global revitalization campaign.
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  GuestHouse International opens in Grayson, Ky.
NEWS
GuestHouse International Hotels, Inns & Suites announces the opening of its newest hotel in Grayson, Ky., (formerly Holiday Inn Express).
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Third Masters Inn sold in Orlando in 2009
NEWS
Mumford Company represented Supertel Hospitality in the sale of the Masters Inn East of Kissimmee, Fla., to Royal Hotel Group Florida LLC. This is the 26th hotel sold by Mumford Company in 2009.
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The Palmdale Hotel completes multimillion-dollar renovation
NEWS
The Palmdale Hotel, a business travel, meetings and events hotel located in California's Antelope Valley, has completed a multimillion-dollar renovation.
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  Hampton Hotels opens nine new properties in September
NEWS
Among the new hotels: 220-room Hampton Inn New York-LaGuardia Airport; Hampton Inn & Suites Hamilton/Brandtford in Ontario, Canada; and Hampton by Hilton Liverpool/John Lennon Airport.
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Embassy Suites opens in Houston
NEWS
Embassy Suites Hotels opened the Embassy Suites Houston–Energy Corridor, featuring the brand's first Design Option III Prototype build in Texas. The property is owned by Houston-based Mac Haik Enterprises and managed by Dallas-based Aimbridge Hospitality.
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