Victoria Burt

Rolling out new property management software is straightforward when you're opening a new-build hotel. But when an existing property reflags or otherwise switches PMS, and the switch happens while guests are on site, things get more complicated. Knowing what to expect ahead of time can help.

Point-of-sale systems in restaurants and hotels have gone beyond the taking and processing of food orders. A feature-rich system can help with customer attraction and retention, manage inventory control, reduce security breaches and give a leg up on competitors.

The Small Business Jobs Act, signed by President Obama in late September, could help increase confidence in investing in the hotel industry.

Outside staffing lets management focus on core functions ... if unions allow the practice.

With fundamentals starting to turn positive, the end of summer has seen transaction volumes pick up, particularly in the high- and low-end segments.

A TV mirror demands an audience not only because guests haven't seen a product like it, but also because the placement options put the screen where it will be seen and noticed, especially in public restrooms, restaurants, bars and hotel lobbies.

For hoteliers who want to reward loyal guests but don't want to align themselves with a brand such as Marriott's Autograph Collection or Choice's Ascend Collection, there are a few options.

For hoteliers who want to reward loyal guests but don't want to align themselves with a brand such as Marriott's Autograph Collection or Choice's Ascend Collection, there are a few options.

Changes to SBA loan limits could mean more money to fix up a distressed property, or better options when it comes to finding good properties to buy.

As budgets shrank last year and occupancy numbers fell, purchasing managers and buyers had to get smart about their purchases or risk interrupting service for customers who were occupying rooms.