Virtual concierge introduced in The L Resort Krabi

Intelity has partnered with The L Resort Krabi to introduce ICE Touch (Interactive Customer Experience) on iPad. The partnership marks the first time the technology has been deployed in Asia, and will allow guests to customize their individual stays and increase the overall efficiency of the resort’s operations.

Intelity’s ICE technology will be available via iPads in each guestroom making it possible to order 24-hour room service, schedule an in-room massage, arrange transportation or access up to 30 additional amenities from anywhere in the resort simply with the touch of a finger. Through the technology, the resort is expected to be able to provide guests with a way to access, review and order services without even so much as a phone call.

Scheduled to open August 15, The L Resort is located in the Ao Nang beach area of the Krabi Province, Thailand.

Intelity, headquartered in Orlando, Florida, is a hospitality software solution company. Its ICE software with guest interface and “ICS” (ICE Control System) backend management was the recipient in 2011 of the industry’s “Most Innovative Hospitality Technology” award in a global vote by hoteliers.