1 HM: With everything you’ve seen in 2013, how will the hotel industry fare in 2014 in terms of overall operating metrics and profits?
BO: All signs indicate continued growth for the hospitality industry, including a significant increase in new construction and renovations. This healthy economic environment will allow hotels to be more competitive and to implement new technologies that create added efficiencies and revenues.
2 HM: In regard to how you handicap 2014, what specific or significant goals have you set for your company?
BO: As the hotel market growth continues, we expect our growth to mirror that, and for our security and technology solutions to be even more widely implemented around the globe. Our goal is to maximize security and efficiency for our hotel clients and their guests through new technologies like NFC and RFID.
3 HM: Most pundits predict healthy growth for the industry over the next three years, but what out there could upset this optimism?
BO: The overall U.S. economy is on the upswing. With hotel demand outpacing supply growth, hotels will continue to enjoy good profitability. However, if we have a significant slow down economically, demand for hotel rooms would be impacted. We are a global company, but local economies around the world are a key concern for us, as they impact our clients’ businesses.
4 HM: Technology and social media play major roles in the hospitality industry today. What is your company doing on those fronts to stay ahead of the curve?
BO: As social media and mobile technologies continue to change the face of the travel industry, we are integrating Near Field Communication (NFC) capabilities into all of our RFID-based locking products, to ease the transition to mobile phone-based access systems.
5 HM: Nothing can ruin a hotel stay—or transaction otherwise—more than bad customer service. How do you ensure your teams are delivering the best in guest satisfaction?
BO: Security and convenience are at the heart of guest satisfaction. Advanced contactless and mobile technologies, such as RFID and NFC, are also paving the way for added conveniences like the ability to skip the front desk and go directly to their assigned rooms, creating an additional layer of guest satisfaction that translates to a more satisfying and seamless stay, as well as increased loyalty.