Mark Hoplamazian, president and CEO of Hyatt Hotels Corp., announced organizational changes designed to support Hyatt's strategy of driving preference by providing distinctive brand experiences. The changes include the integration of the global operations structure, the formation of an integrated team to lead the company's select-service business and the creation of a new global franchising strategy function.
Chuck Floyd has been selected as global president of operations, effective August 1, 2014. In this newly created role, Floyd will continue to lead and develop the Company's Global Operations Center (GOC), Hyatt's shared operation services organization, and will assume responsibility for the operation of Hyatt's hotels globally.
Pete Sears has been selected as group president – Americas, effective September 1, 2014, and will report to Floyd. In this role, Sears will be responsible for the growth and successful operation of Hyatt's portfolio in the United States, Latin America and the Caribbean.
Steve Haggerty's role will expand to include responsibility for Hyatt's franchising strategy and select service business, two key growth areas for the company. Haggerty will serve as global head of capital strategy, franchising and select service, effective August 1, 2014.
Haggerty has been with Hyatt since 2007 when he joined the company as global head of development and real estate.