Which entity owns the hotel customer? by Mark Lomanno, Kalibri Labs Monday, October 9, 2017 Any discussion must examine brand-versus-brand competition for the guest as well as brand-versus-third-party competition for the guest.
A look at how consumer behavior affects acquisition costs by Mark Lomanno, Kalibri Labs Friday, October 21, 2016 The method by which travelers are booking hotel rooms continues to change, and understanding the impact of these shifting channels is key.
