Physical and software maintenance for TVs

Smart TVs are becoming more frequent in guestrooms.

Smart TVs are becoming more frequent in guestrooms.



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Sometimes, in-room electronics are at risk to damage from guests. 

“Hotels want built-in screen durability, bezels that mask finger prints and tougher reinforcements on TV stands to protect against theft,” said Fred Crespo, director of technology and business development for Samsung EBD Hospitality. “Guests throw things at TVs and sometimes try to steal them. For this reason, physical maintenance can be a concern.”

Mike Aiken, senior electrical engineer for Seura, said that the most important factor for physical TV maintenance is to ensure they are clean at all times. The majority of energy-savings and durability factors for a TV are decided at retail, but without keeping the product itself clean, the TVs will be of reduced quality over time. For guests that frequently leave their TVs on when not in the guestroom, Aikin recommends automatically timing the devices to power down after a period of inactivity to save on energy costs and to protect the fixture over time.

For Crespo, the more important maintenance for hotel TVs is software-based, not physical. Smart TVs are more popular than ever for hotels, and the more sophisticated technology comes with more sophisticated upkeep behind the scenes to ensure the device’s applications are synching up correctly with the hotel. 

Due to this, Crespo suggests that a hotel seriously investing in smart TV integration in their guestrooms should also acquire an effective property management system to track necessary firmware, software and application updates to avoid glitches and inconsistencies in integration and programming.

“Tracking app use is also important,” Crespo said. “Being able to measure the initial and subsequent activation of apps, as well as the overall time guests spend on apps, is key to understanding guest interests and how best to reach them.”