Accor named Heather McCrory CEO, North and Central America and added her to the group’s executive committee. A hospitality veteran with more than three decades of experience, McCrory will oversee more than 115 hotels and 28,000 employees.
Before Accor promoted her to CEO, McCrory had served as EVP of operations, North and Central America since 2016. In that role, she oversaw hotel operations, technology, design and technical services, spa, retail, rooms, food-and-beverage and integrations and openings, with a focus on employee and guest engagement, service culture, revenue, gross operating profit margins and owner relations.
McCrory also serves as the executive sponsor for North and Central America for RiiSE, Accor’s network to promote diversity. Last year she chaired the organization’s first Women on the RiiSE Forum, where more than 60 women gathered for professional and personal development, inspiration and networking.
She also is an active leader in Canada’s hospitality industry. In the past she has served as chair of Tourism Toronto and as vice chair of the board of directors for the Tourism Industry Association of Canada.