Mandarin Oriental appoints Amanda Hyndman to chief operating officer, following the retirement of Christoph Mares. At this time, Hyndman will also continue in her current role as chief people and culture officer.
Hyndman’s career spans over 30 years in the luxury hotel industry and she has been with the group for the past 18 years. In that time, she has held several senior management roles in Mandarin Oriental hotels in the UK, Hong Kong, Bangkok and Washington, D.C. as well as area vice president roles overseeing hotels in the UK, Germany, Czech Republic and Switzerland and thereafter Hong Kong, Macau and Southern China.
She was appointed group director of quality and rooms in 2020 and her subsequent appointment in May 2023 as chief people and culture officer with a task of driving the group’s evolution from HR to people and culture.
Under the leadership of Group Chief Executive Laurent Kleitman, the group has recently unveiled a global growth strategy that is focused on elevating its luxury credentials, accelerating the pace of global expansion and innovating with brand-led, guest-centric experiences delivered through an enhanced operating framework that uses digital platforms and enhanced technology to facilitate greater operating efficiency.
"I am delighted to announce Amanda’s well-deserved appointment," Kleitman said in a statement. "She continues to make an outstanding contribution to the success of the group, and I am confident that she is ideally placed to lead our hotel teams with her strong passion and dedication, and to help us achieve our ambitious plans for the future. As we roll out our strategy to transform Mandarin Oriental and unfold our full potential, it is timely for Amanda to be in this elevated role to champion people and culture as well as to drive operational excellence to deliver success."