Ritz-Carlton Residences, Waikiki Beach adds new director of revenue management

Photo credit: Ritz-Carlton Residences, Waikiki Beach

The Ritz-Carlton Residences, Waikiki Beach appointed Farrah Truong as director of revenue management. In this position, she is responsible for identifying and maximizing all potential revenue opportunities for Waikiki's newest luxury resort, and is also the first Ritz-Carlton resort on O‘ahu, by formulating long- and short-term revenue management strategies and overseeing execution toward the advancement of increases in revenue per available room and market share.

“I am excited to welcome Farrah whose skill set and in-depth market knowledge are ideally suited to provide strategic leadership to our team,” Douglas Chang, GM of the Ritz-Carlton Residences, Waikiki Beach, said in a statement. “Her breadth of experience and valued insight will help drive revenue results as we prepare for the October debut of our Diamond Head Tower.”

Truong brings nearly 10 years of revenue management experience in Hawai‘i to the resort. She joins the resort from Starwood Hotels & Resorts Hawaii where she started her career as a management trainee before working her way up through the ranks to become director of revenue management for the Moana Surfrider, A Westin Resort & Spa. Other past positions include complex revenue manager and revenue analyst.


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Born and raised in Honolulu, Truong graduated from St. Andrew’s Priory and earned a bachelor’s degree in Travel Industry Management from the University of Hawai‘i at Manoa. She also studied at the National University of Singapore through an international exchange program, and is also fluent in Cantonese.

The opening of the hotel will include 245 additional residences, all with unobstructed ocean views, a second resort infinity pool, expanded spa, gourmet market, children’s facility, and 2,500 square feet of meeting and event space. The Ritz-Carlton Residences, Waikiki Beach debuted in July 2016 with the opening of its ‘Ewa Tower, which is home to 307 ocean-facing luxury residences, Waikiki’s highest infinity pool, three restaurants and The Ritz-Carlton Spa.

Upon completion, The Ritz-Carlton Residences, Waikiki Beach will be the only resort in Waikiki with two infinity pools, both of which are the highest in the area, and will have the largest number of luxury resort suites on the island of O‘ahu.