Hotel management company Aimbridge Hospitality has set strategies and plans in place to support its managed hotels for an expected rebound, including new proprietary training program AIMClean, developed internally with outside experts including Ecolab. The new program is meant to improve cleanliness and safety for the post-COVID environment.
Aligning with industry and brand protocols, AIMClean is based on Centers for Disease Control and Prevention guidance. The training program guides employees through a certification process focusing on three areas:
- People, giving housekeeping leadership and staff a greater understanding of the virus as well as the skills to protect themselves, hotel guests, and their own families and homes;
- Product, through a partnership with EcoLab, incorporating U.S. Environmental Protection Agency-approved products and supplies that ensure the best product selection for each area of the hotel; and
- Procedures, a guide for cleaning and sanitizing all areas of the hotel.
“Our proactive strategies address consumer confidence in our hotels, and deliver a safe and secure guest experience in the new normal while providing best-in-class hospitality experiences,” said Elie Khoury, EVP of operations at Aimbridge Hospitality. “What our hotel teams are doing behind the scenes is just as important as what is visible to our guests, from the physical distancing to modified food-and-beverage offerings.”