Alliance Hospitality brings online training tool to Midwest hotels

InterCon Cleveland

Online hospitality education and training solutions provider HMBookstore revealed that Alliance Hospitality, a Columbus, Ohio-based hotel management and development company, is implementing HMBookstore’s library of eLearning courses and custom co-branded content within its portfolio of Marriott, IHG and Hilton properties in Ohio and surrounding Midwest markets.

Employee progress and scores in the program are monitored by management via an administrative portal within HMBookstore was designed by Tristar Hotel Group and provides educational training for hotel owners and operators, students, individuals pursuing a career in the hospitality industry and existing hospitality industry professionals. The tool offers over 95 courses in English, Spanish and Mandarin.

“Since adopting HMBookstore’s easy-to-use, self-paced, online platform, we’ve noted many achievements, including time savings, costs savings and improvements in the quality and breadth of education,” said Erica Shoemaker, director of human resources at Alliance Hospitality. “Staying ahead of the curve using innovative training methods with certificates of achievement is crucial. HMBookstore helps us with employee engagement and satisfaction aimed at reducing attrition rates and raising service culture scores – issues that are ongoing within the hotel and lodging industry.”

“Partnering with Hotel Managers and Owners to develop custom courses allows us to tailor the content to their specific company culture, providing them a competitive advantage in the marketplace,” said Ken Edwards, Founder and CEO of HMBookstore. “Hotels, casinos, resorts, country clubs, restaurants and any hospitality business can benefit from continuous employee education in an effort to ensure the highest level of guest service.”