Hotel owners and managers alike need to be familiar with the rules and regulations that might affect them and their businesses.
Guest perception is the reality, and we are no longer in control of our own reputations. But businesses can control how they respond to online reviews.
The Hong Kong-based company's new partnership with Klook will let guests book activities through an app and either earn or redeem loyalty points.
The 109-room Cyrus Hotel, the first upscale independent hotel in the Kansas city, is slated to open in early 2019.
Taking advantage of the freedom available at independent properties, Heidi Stone turned two rural resorts around with creative problem-solving.
The San Diego native began his Hyatt career a decade ago at Andaz San Diego as director of rooms.
Lent most recently served as director of catering and private events at the Peninsula Beverly Hills in California.
There are many types of business leaders, but the ones with the most executive presence and influence have a balance of energy, credibility and charisma.
Carney has more than 20 years of hospitality experience, and most recently served as managing director of Lough Eske Castle, A Solis Hotel in Donegal, Ireland.
The LEED Gold certified hotel is 100 percent plastic bottle and plastic straw-free, and guests have access to refillable water stations with glass cups and…