This is part two in a series on housekeeping services. Click here for part one: Why housekeeping carts are getting smaller, faster, stronger.
According to Jeff Amerin, director of brand management at Rubbermaid, some hotels want to fit as much on a cart as possible, while others are more concerned with the hotel’s image and the effect an overloaded cart has on a hallway.
“A big, stuffed cart seems efficient but it conflicts with the image that premium properties strive to maintain,” Amerin said. The best type of cart, Amerin reasoned, is a cart guests can’t see, so why not try to bring it into the guestroom while cleaning?
Mark Sheley, director of marketing at Forbes Industries, said with the cart in the same room as the housekeeper, all of the tools are within reach. This cuts down on trips taken outside the room.
“Doctors don’t leave all their equipment in the hallway during an operation, neither do chefs while cooking,” Sheley said. “Every professional wants to have their tools right next to them when working.”
Amerin also said that, with the cart out of reach, theft from the carts is less likely to occur. Stolen items add up over time, but more crucially, it can affect housekeeping's ability to complete room turnovers if amenities are missing.
The practice even has safety benefits. Housekeepers using smaller carts can close and lock the guestroom door while cleaning, reducing the possibility of an unwanted person slipping into the room and lowering the risk of theft, property damage or worse.
“A practice like this helps put the housekeeper, the management and the guests at ease,” said Dominic Longo, corporate director of rooms for RLHC. “This alone, even aside from improved efficiency, is enough reasoning to go through with it.