LBA Hospitality appoints Michael Blum to VP of operations

LBA Hospitality appointed Michael Blum to VP of operations.

In his new role, Blum will oversee operations, total quality management, sales, associate development, financial controls and guest satisfaction for LBA's more than 60 properties across the Southeast.

Virtual Roundtable

Post COVID-19: The New Guest Experience

Join Hotel Management’s Elaine Simon for our latest roundtable—Post COVID-19: The New Guest Experience. The experts on the panel will share how to inspire guest confidence that hotels are safe and clean and how to win back guest business.

“Michael is well-versed in all things sales, operations and financials, and he also possesses the in-depth experience with the Hilton and Marriott brands - an asset that sets the LBA team apart from its competitors,” said president Beau Benton.

Under Blum's guidance, a four-part approach to the quality assurance process will be implemented, utilizing focus-directed effort, passion for continued improvement, the utilization of accurate data and total team involvement. 

“I’m excited to be a champion of LBA’s longstanding dedication to elevating our associates by training and developing them to provide an exceptional guest experience,” Blum said. “Acting on this philosophy distinguishes LBA and compels our guests to become repeat customers.”

Blum, who has more than 20 years of expertise in the hospitality industry, most recently served as VP of operations for SREE Hotels. He has received numerous awards from the Marriott and Hilton bands for associate development, guest satisfaction and financial performance.

Suggested Articles

The management company has retained its Deerfield, Ill., location as a regional office.

Two recent cases address the issue of hotel liability when personnel assist police who have an issue with a guest—here's the lesson for hotels.

Aqua-Aston Hospitality will roll out its new Next Level program of cleaning and service protocols at its 30+ managed hotels and resorts by Aug. 1.