Leading Hotels implements Healthy Stays commitment

Douglas Wilkins most recently served as area managing director for Starwood Hotels and Resorts.
The Hay-Adams hotel in Washington, D.C., and other Leading Hotels of the World members will offer enhanced cleanliness standards and protocols. Photo credit: Leading Hotels of the World

The Leading Hotels of the World has announced its Healthy Stays commitment with enhanced cleanliness standards and protocols for its more than 430 member hotels worldwide.

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“The health and safety of our guests and colleagues is our top priority. As our properties begin to reopen, we want our guests to be assured that their stays are safe and clean,” said Deniz Omurgonulsen, VP of membership. “Guests can take comfort knowing that Leading Hotels has taken the necessary steps to achieve the highest standards of cleanliness, coupled with our first-class service.”

Leading Hotels’ Healthy Stays commitment includes:

Virtual Roundtable

Post COVID-19: The New Guest Experience

Join Hotel Management’s Elaine Simon for our latest roundtable—Post COVID-19: The New Guest Experience. The experts on the panel will share how to inspire guest confidence that hotels are safe and clean and how to win back guest business.

Expert Medical Guidance

Leading Hotels collaborated with physicians Michael Kotler of RemoteMD and Alan Neuman of ProHealth Environmental along with John Kosmeh, a Federal Emergency Management Agency emergency response trainer, to develop best practice guidelines specifically for member hotels. These guidelines for COVID-19 disinfection ensure Leading Hotels are taking the steps necessary to create the safest possible environment for their guests and employees. It focuses on hotel initiatives to reduce the potential for exposure and spread of the virus, while increasing the opportunity to improve current health standards. The guide has sections advising hotel front-and back-of-house practices and procedures on communication and training plans.

Cleanliness Accreditation

To certify its global portfolio of hotels meet a higher level of cleanliness and safety, Leading Hotels has partnered with the Global Biorisk Advisory Council, a division of ISSA, the worldwide cleaning industry association, to offer GBAC STAR facility accreditation to its members. GBAC STAR is a performance-based accreditation program that helps facilities establish a comprehensive system for cleaning, disinfection and infectious disease prevention. To achieve accreditation, facilities must demonstrate compliance with the program’s 20 elements regarding documented work systems, protocols and procedures.

Enhanced Hygiene Standards

Leading Hotels has partnered with Leading Quality Assurance to develop new hygiene standards for hotel audits. Each Leading Hotel is assessed annually by an LQA audit. The inspection report is based on more than 800 criteria factoring into Leading Hotels membership. Exacting standards with respect to accommodations, service, cuisine, staff, facilities and hygiene are taken into consideration. The new hygiene standards will be published in June and may include, but are not limited to:

  • Did the hotel have a documented process in place to check employee temperatures?
  • Was hand sanitizer available at employee entrance, changing rooms, restrooms and café?
  • Was public area furniture rearranged to ensure social distancing?
  • Were social distancing practices in place for queue, seating and communication management?
  • Was printed cleaning/hygiene protocols prominently displayed in the fitness center?

Leading’s hoteliers will gather for exclusive roundtables and panels to discuss their individual hotel and region’s cleanliness practices and recommendations. They will address next-generation cleanliness standards, operating guidelines and pressing issues.

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