N.C. Ritz-Carlton could be fined over service charge

The N.C. Attorney General's Office could be taking legal action against the Ritz-Carlton in Charlotte after the hotel added a 15-percent service charge to customers' bills during the February Central Intercollegiate Athletic Association basketball tournament.

According to the Charlotte Observer, a gratuity was imposed on customers who patronized the hotel's lobby and bar. The attorney general's office contends the hotel violated state law by failing to inform customers of the service charge.

The hotel apologized for the service charge, saying it didn't intend to offend customers and the gratuity was distributed to the servers who worked the event.


Like this story? Subscribe to Operations & Technology!

Hospitality professionals turn to Operations & Technology as their go-to source for breaking news on guestrooms, food & beverage, hospitality and technology trends, management and more. Sign up today to get news and updates delivered to your inbox daily and read on the go.

Suggested Articles

Before the global brands roll into Madrid, consider that what the consumer considered to be luxury has evolved in recent years.

As of January 1, the hotel will formally be rebranded as the InterContinental Shenzhen Dameisha Resort.

The debuts consisted of a Hotel RL in St. Louis, a Tru by Hilton in Springfield and a SpringHill Suites by Marriott in Kansas City.