N.C. Ritz-Carlton could be fined over service charge

The N.C. Attorney General's Office could be taking legal action against the Ritz-Carlton in Charlotte after the hotel added a 15-percent service charge to customers' bills during the February Central Intercollegiate Athletic Association basketball tournament.

According to the Charlotte Observer, a gratuity was imposed on customers who patronized the hotel's lobby and bar. The attorney general's office contends the hotel violated state law by failing to inform customers of the service charge.

The hotel apologized for the service charge, saying it didn't intend to offend customers and the gratuity was distributed to the servers who worked the event.

Virtual Event

Hotel Optimization Part 3 | January 27, 2021

With 2020 behind us and widespread vaccine distribution on the horizon, the second half of the new year is looking up, but for Q1 (and most likely well into Q2) we’re very much still in the thick of what has undeniably been the lowest point of the pandemic. What can you be doing now to power through and set yourself up for a prosperous 2021 and beyond? Join us at Part 3 of Hotel Optimization – A Virtual Event on January 27 from 10am – 1:05pm ET for expert panels focused on getting you back to profitability.