N.C. Ritz-Carlton could be fined over service charge

The N.C. Attorney General's Office could be taking legal action against the Ritz-Carlton in Charlotte after the hotel added a 15-percent service charge to customers' bills during the February Central Intercollegiate Athletic Association basketball tournament.

According to the Charlotte Observer, a gratuity was imposed on customers who patronized the hotel's lobby and bar. The attorney general's office contends the hotel violated state law by failing to inform customers of the service charge.

The hotel apologized for the service charge, saying it didn't intend to offend customers and the gratuity was distributed to the servers who worked the event.


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