Noble House Hotels & Resorts, a hotel ownership and management group with a portfolio of 18 properties, announced a new health and safety program, Stay Safe, Start Living. The program is designed to protect the well-being of guests and staff members through the prevention of COVID-19. The program provides enhanced processes and procedures including physical-distancing guidelines and heightened cleanliness standards to create a happy and healthy environment guests can enjoy as domestic travel begins to resume.
“The health and well-being of our guests and staff members is our No. 1 priority, and as our properties begin to reopen their doors, we want to take every necessary precaution to ensure they feel safe,” said Noble House Hotels & Resorts’ president of operations, Don Dennis. “We are entering a new era of travel and while we look forward to welcoming guests back, we also understand that the needs of travelers and staff members have changed, and we must meet those needs. The Stay Safe, Start Living program provides each property with enhanced procedures and protocols that support the safety and health of our team members and guests so we can continue to deliver meaningful travel experiences.”
Stay Safe, Start Living procedures, protocols and preventive measures include:
As recommended by the Centers for Disease Control and Prevention and state and local officials, all Noble House properties will adhere to physical-distancing measures, one of the most effective tools used to control and reduce the spread of COVID-19. Some examples of physical-distancing procedures include:
- Seating in all public areas and lounges will be positioned at least 6 feet apart.
- Stairwells and alternatives to elevators will be clearly marked and open for guest use.
- Physical distancing will be practiced by all associates on property and the health of each individual will be closely monitored.
- All property outlets will comply with local- or state-mandated occupancy limits.
- Guests will be encouraged to maintain at least 6 feet between themselves and others.
Associate and Guest Health
The following measures have been made to enhance guests and staff members’ health and prevent the onset of COVID-19:
- Touchless hand sanitizer dispensers will be placed at all guest and associate entrances and contact areas such as driveways, reception areas, hotel lobby, restaurant/secondary entrances, meeting and conference spaces, elevator landings and exercise areas.
- Appropriate personal protective equipment will be worn by all associates based on roles and responsibilities and in adherence to state or local regulations and guidelines.
- Individual personal protective equipment kits containing disposable sanitizing wipes, gloves, disposable masks and personal hand sanitizer will be available to guests upon request.
Travelers will be welcomed by a team of individuals that have been fully trained on the importance of upholding the highest level of sanitation standards and sensitivity of the current circumstance. Staff member protocols include:
- Associates will be given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property to local health officials.
- Associates will be instructed to stay home if they do not feel well and will be trained on how to handle encountering guests or associates exhibiting any of the symptoms of COVID-19.
- If an associate is alerted to a presumptive case of COVID-19 at the property, the property team will work with public health officials to follow the appropriate actions recommended.
Enhanced Cleanliness Standards
Each hotel and resort utilizes cleaning products and protocols that meet U.S. Environmental Protection Agency guidelines and are approved for use and effective against viruses, bacteria and other airborne pathogens. The properties are working with vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE. The items below are enhancements to current cleanliness standards.
- High-touch areas, such as door handles, elevator buttons, handrails, public phones and furniture in public spaces, will be cleaned and sanitized on a frequent and routine basis.
- High-traffic areas, such as entryways, hallways and elevators, will be cleaned and sanitized routinely rather than late at night when there are no guests around.
- Public restrooms will be cleaned with increased frequency. Flushers, locks, walls, toilet seats, dispensing stations, sinks, faucets and doors will be disinfected during each service.
- All reception areas (front desk, host stand, concierge desk, etc.) will be wiped down between every guest interaction with assistance of agent/host.
Fitness Areas and Gyms
- Hand towels and all terry products will be refreshed on a routine basis.
- All equipment will be spread out to adhere to social/physical distancing and is disinfected by staff after each use.
- Free weights will be disinfected on a consistent basis.
- Where applicable, yoga mats will be checked out from staff to ensure that they are cleaned after each use, or process is put into place to visibly separate clean and dirty mats.
- Daily housekeeping service will take place.
- Additional housekeeping services may be requested and coordinated with associates upon check-in.
- Special requests for additional toiletries will be available via a no-touch basket delivery service.
Enhanced Check-Out Cleaning Process
- Rooms will be thoroughly cleaned and disinfected upon departure.
- Housekeeping departments will leverage partnerships with national vendors on best cleaning practices, tools, and supplies.
- Used linen will be folded and bagged in each guest room
- PathoSans Cleaning & Disinfecting Technologies will be utilized for sanitation on all hard and non-porous surfaces.
- Increased attention to thorough vacuuming of rugs and sanitation of floors, including low-traffic and hard-to-reach surfaces.
- For guests’ safety, Noble House has eliminated a portion of the touchpoints in the guest room and all other touchpoints will be routinely sanitized.