Outrigger Hotels appoints new leadership at two Hawaii resorts

Wyndham Kona Hawaiian Resort. Photo credit: Wyndham Hotels & Resorts(Wyndham Worldwide)

Outrigger Hotels and Resorts named Ilaine Caravalho GM of the Outrigger-managed Wyndham Kona Hawaiian Resort and Roland Kam assistant GM of the Ohana Waikiki East by Outrigger.

Caravalho supports and assists in achieving departmental goals and ensures expectations are met for owners and guests. In addition to supporting all financial aspects of the resort, Caravalho will continue Outrigger’s relationship with the board of directors and to identify improvements and best practices.

Previously, Caravalho was the assistant GM at the resort, as well as an operations administrator. At the Outrigger-managed Outrigger Kanaloa at Kona, Caravalho was operations administrator as well as executive housekeeper. She holds a bachelor’s in business management from Brigham Young University in Laie on Oahu.

Virtual Event

Hotel Optimization Part 3 | January 27, 2021

With 2020 behind us and widespread vaccine distribution on the horizon, the second half of the new year is looking up, but for Q1 (and most likely well into Q2) we’re very much still in the thick of what has undeniably been the lowest point of the pandemic. What can you be doing now to power through and set yourself up for a prosperous 2021 and beyond? Join us at Part 3 of Hotel Optimization – A Virtual Event on January 27 from 10am – 1:05pm ET for expert panels focused on getting you back to profitability.

As assistant GM at the Ohana Waikiki East by Outrigger, Kam assists in overseeing all operating departments and setting measurable action plans for each, ensuring guest satisfaction and implementing guest programming.

Kam was hospitality service manager for the Anaha residence. Before, he was senior housekeeping manager, guest service manager and guest service agent/front desk supervisor/night clerk at The Royal Hawaiian, A Luxury Collection Resort, after successfully completing their associate development program. Kam also has food and beverage experience from The Royal Hawaiian and Hyatt Regency Osaka.

Kam holds a bachelor’s from the University of Hawaii at Manoa’s Travel Industry Management program.