Status Solutions deploys its Situational Awareness and Response Assistant in Manhattan's Hilton Club hotel

Status Solutions deployed its Situational Awareness and Response Assistant (SARA) in the West 57th Street by Hilton Club. The four-star, 28-floor hotel in midtown Manhattan is using the technology to enhance life safety, giving mobile duress pendants to lone workers so they can summon help in the event of an emergency.

New York City hotel operators agreed to give hotel staff personal panic buttons as part of a long-term contract with the New York Hotel Trades Council back in February 2012. The SARA deployment at West 57th Street by Hilton Club is one of the first implementations of such technology.

Three groups – engineering, housekeeping and security -- comprised of 45 hotel staff members -- are equipped with mobile duress pendants at the start of their shifts. If a pendant is activated within the hotel or in the immediate outdoor vicinity, the SARA alerting engine automatically will send alerts to the security team on duty as well as the director of engineering via two-way radio. Alerts include the pendant ID and location data made possible by SARA's Positioning System (SPS), a built-in vector mapping capability that helps responders more quickly find the source of an alarm. If required, alerts are escalated via phone calls and emails, including to the general manager.

Virtual Event

Hotel Optimization Part 3 | Available On Demand

With 2020 behind us and widespread vaccine distribution on the horizon, the second half of the new year is looking up, but for Q1 (and most likely well into Q2) we’re very much still in the thick of what has undeniably been the lowest point of the pandemic. What can you be doing now to power through and set yourself up for a prosperous 2021 and beyond? Join us at Part 3 of Hotel Optimization – A Virtual Event, now available on demand, for expert panels focused on getting you back to profitability.