Virgin Hotels is partnering with Slatin Group, a consultant on service to the community of travelers with disabilities.
Virgin is the first hospitality company to partner with Slatin Group at both the corporate and property level.
Slatin Group has previously introduced its proprietary Elements of Service modular training program to hotels in New York, California, Florida, Chicago and Alaska. “We are thrilled that Virgin Hotels is recognizing the value and comfort this will bring to all of its customers,” Slatin Group founder Peter Slatin said. “Once again, this brand is looking past what’s been tried before to find what is really in the best interests of its customer base.”
People with disabilities wield over $200 billion in discretionary income. Vision, hearing and mobility-impaired consumers want access to mean more than the basics of compliance, and are loyal to those who can answer that challenge.