Voice of the GM: Rate, RevPAR and a positive outlook for 2014

PART FIVE: YOUR BOTTOM LINE
Click here for Part Four: Budget Spending

Last year 62 percent of GM survey respondents said they expected 2013 to be better than 2012. Turns out, last year's respondents were spot-on; 62 percent of you this year say the current environment in the lodging industry is better than it was last year.

FREE DAILY NEWSLETTER

Like this story? Subscribe to Operations!

Hospitality professionals turn to Operations as their go-to source for breaking news on guest rooms, food & beverage, hospitality trends, management, and more. Sign up today to get news and updates delivered to your inbox daily and read on the go.

That positive outlook led to some significant rate pushes. This year 63.7 percent of you were able to raise your average daily rate by 0.1 percent to 9.9 percent, compared to about 59 percent of respondents who hit those goals last year.

For the second consecutive year the largest chunk of you have seen occupancy increase 0.1 percent to 4.9 percent. However, a significant group of you report occupancy decreases this year. Last year about 19 percent of GMs saw year-over-year occupancy losses, while this year nearly 25 percent of you have seen some degree of occupancy loss over the last 12 months.

That means your strong revenue per available room numbers continue to be driven by ADR. This year 58.8 percent of you say ADR was behind RevPAR gains, compared to 51.7 percent of GMs who said the same last year.  

About the survey
Hotel Management’s annual Voice of the GM Survey (now in its ninth year) takes the pulse of the industry from the viewpoint of the man or woman in charge on the ground—the GM. Nearly 1,000 GMs responded to our survey, which we conducted online in September and October and published in November. We organized results into five sections: About You, About Your Hotel, About Your People and Your Reputation, About Your Budget and About Your Bottom Line. We will present summaries of this year's results over the next week. Click here to download complete survey results including charts and infographics. Click here for Part One: About You.

Suggested Articles

A report on business rates in the U.K. described the system as “broken” and called for the government to be “creative” in looking at other options.

Radisson Hotel Group plans to publicly report its progress annually.

By strengthening workplace culture, hotels can improve recruitment and retention, customer loyalty, brand reputation and the bottom line.