Roundtables | Webinars

Revenue Beyond the Room: Leveraging Data and Loyalty for Profitability

Available on-demand

In today's competitive hospitality landscape, it's essential to optimize the earning potential of every square foot of your property and capitalize on guest spending opportunities that drive profitability.

Join industry leaders from Agilysys and Duetto for an insightful roundtable on unlocking untapped revenue streams beyond traditional room revenue.

Our experts will explore strategies for increasing revenue per available guest (RevPAG) by harnessing the power of data analytics, channel management, and guest loyalty programs.

Topics include:

Leveraging Folio Data: Learn how to harness folio data and assign it to guest value to optimize pricing strategies and drive profitability.
Harnessing the Power of Loyalty: Discover best practices for segmenting guests based on revenue potential and delivering tailored offers to enhance loyalty and drive repeat business.
Redefining Metrics for Success: Shift your focus from average daily rate (ADR) to a more comprehensive understanding of guest worth. Explore strategies for enhancing ADR and maximizing revenue per guest by identifying and targeting your ideal customer segments.

Don't miss this opportunity to gain valuable insights from industry-leading experts and take your revenue management strategies to the next level. Register now to secure your spot!

Speakers

Frank Pitsikalis

SVP, Product Strategy

Agilisys

Frank brings a wealth of professional and personal experience to his role as Vice President, Strategy at Agilysys. Previously the Founder & CEO of ResortSuite, he has advised Fortune 1000 companies regarding the strategic use of technology to help them achieve organizational objectives, and has worked at top international management consulting firms including, Ernst & Young, USoft (Unisys), and MERANT.

Combining his knowledge of the hospitality field with his background in enterprise technology, Frank founded ResortSuite, establishing a position as a leading provider of true integrated, guest-centric, hospitality and leisure management technologies including hotel/resort, club, golf and spa software.

Frank has served the past 13 years on the ISPA Board of Directors and currently serves as Chairman of the ISPA Foundation. Frank is an enthusiastic speaker and presents regularly at prominent industry events and forums.

Chris Crowley

Chief Revenue Officer

Duetto

Chris Crowley joined Duetto in April 2021 as Senior VP of Sales and was promoted to Chief Revenue Officer just a year later in April 2022. Chris leads the global sales organization, which currently operates offices in the US, Argentina, London, Germany, and Singapore.

Prior to working with Duetto, Chris established his Nina & Pinta business travel consultancy in late 2017, working with a wide array of clients, including hotel technology specialist HRS Group.

An experienced travel industry professional, Chris has also worked as Senior Vice President at BCD Travel, currently the world’s third-largest TMC. And he has enjoyed hospitality tenures with Accor, Radisson, Concorde Hotels, Grange Hotels and 47 Park Street Hotel in London, where he worked with Albert Roux.

Chris served on the ACTE (Association of Corporate Travel Executives) board 2006-2008, and as ACTE President 2009-2011. He was Chair of the ACTE Foundation 2011-2013. He was a board member of the Institute of Travel Management (2016-2022). He is currently serving on the board of HSMAI APAC.

Phillip Wilson

Surfsand Resort

With over 15 years of experience, Phillip Wilson is a seasoned hospitality leader skilled in managing all aspects of hotel operations, from food and beverage to revenue management and marketing. Demonstrating a proven track record of success, Phillip has consistently achieved budgetary goals, increased profitability, and driven revenue growth. Notably, as General Manager at Surfsand Resort, he led a team of over 114 employees and oversaw significant operational improvements, including a 14.8% year-over-year RevPAR increase.

Prior to Surfsand, Phillip held leadership positions at various hotels in Oregon, California, and Nevada, including the Riverhouse on the Deschutes, the Renaissance Las Vegas, and Harrah’s Las Vegas. Phillip has a strong background in hotel operations, marketing, and finance, and is adept at developing and implementing strategies to improve operational efficiency and guest satisfaction.

Esther Hertzfeld

Senior Editor

Questex Hospitality Group

Esther Hertzfeld is the senior editor for Hotel Management. She has been covering the industry for the magazine since 2013 and most recently served as the technology editor, writing about the relevant and upcoming trends in the industry.

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Duration:

60 Minutes