Red Lion's new "Hello Rewards" promises quicker way to benefits

Red Lion Hotels Corporation has launched Hello Rewards, its new guest recognition and membership program, which promises a faster way to get rewarded.

"Hello Rewards entitles our members to more perks and benefits more quickly," said Bill Linehan, CMO for RLHC. "Hello Rewards recognizes every single guest from their first stay with friendly service and member perks, whereas our former program restricted guests to certain booking channels to accumulate points and achieve tiers. In effect, we are earning the loyalty of our guests, instead of asking them to earn ours."

RLHC rolled out the new program last week, which is guided by the following pillars of service, it said: knowingly recognize, surprise and delight, and fuel passions for guests.

Under the Hello Rewards program, guests will receive a free stay for every seven stays, delightful surprises, late checkout when available, room upgrades when available, exclusive offers and the best rate guarantee, among other perks and member benefits.

Virtual Roundtable

Post COVID-19: The New Guest Experience

Join Hotel Management’s Elaine Simon for our latest roundtable—Post COVID-19: The New Guest Experience. The experts on the panel will share how to inspire guest confidence that hotels are safe and clean and how to win back guest business.

There is also a meeting planner component of Hello Rewards that recognizes meeting and event arrangers who book group business at Red Lion Hotels. Meeting and event planners will be rewarded with VISA gift cards or master account credit based on the business generated.

"We recognize that loyalty programs in our industry are changing and we see some retail programs that have more meaningful relationships with a higher percentage of engaged members for a fraction of the cost," said Linehan. "The beauty in Hello Rewards is that it is ever changing and rewarding to our members. The premise of our program is better recognition for guests and meeting planners."

It's been a momentous few months for Seattle-based RLHC. In October, it announced a new lifestyle brand called Hotel RL, and earlier this month announced two new franchise agreements for hotels in Baltimore and Cincinnati.

Red Lion has also announced the opening of a new franchise in Fort Collins, Colo., today. The Red Lion Inn & Suites Fort Collins is located near Colorado State University, Northern Colorado University, Agilent Technologies, Columbine Health Systems and Anheuser-Busch and Kodak.


Suggested Articles

Sign up for Hotel Optimization for clear insight, opinions and forecasting to help you quickly get back to profitability.

As travelers prepare to get back on the road, hotels can take steps to keep their guests feeling safe.

The dashboard provides market-level details on future searching and booking trends indexed to pre-COVID levels.