This is part two of a three-part series on electronic locks in 2015. Click here for part one: Electronic locks going mobile in 2015.
Many electronic lock manufacturers strongly recommend evaluating and focusing more on security if a hotel is making the move to mobile access locks. This new technology can come with risks, warned Christophe Sut, VP of product and marketing at ASSA ABLOY Hospitality. “Poor implementation can be a risk,” he said. “Whenever a new layer of technology is added, security needs to be increased as well.”
“The higher the level of technology, hoteliers need to make sure their security is up to the task,” Sut said. “They will need lots of time making sure the level is secure.”
Security and technology are coming together as best they can but hotels still need to be wary, said Matthew Mrowczynski, VP of global hospitality at Salto Systems. The security of a mobile door lock is part of a larger challenge of guest security as hoteliers have access to more guest data.
“We need to be cautious,” he said. “When we roll out these programs, we need to be prepared in all aspects. Certain people are always looking for reasons to sue. There are very bright people out there that are eager to deceive.”
Mrowczynski cautions hoteliers to increase security at the back-end of the hotel—employees can be a threat to security with mobile technology as well. He also said every room lock should be bench-tested. “As long as everything is researched, tested and retested, everyone will be fine,” he said.